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RELEX Solutions create cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumer goods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great tailored tech solutions, we’re curious and passionate challenge-seekers creating the future of retail today.
We are now looking for a Finnish-speaking Service Delivery Manager to join our Continuous Service team in Helsinki. In this role you will be responsible of selected customers and their services. You will have varied tasks between our technical solution and customer business. Our team is focusing on happy and growing customers, and together with the team you’ll ensure that we deliver outstanding service to our customers. If you are eager to work with diverse operational tasks in fast-paced environment, this position is for you. This position is ideal for candidates who are willing to become a professionals in service management and supply chain management field.
Customer Operations team partner with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimise how our solution is used and ultimately keep our customers happy and help them achieve their goals. Their relationship-building skills and retail/supply chain knowledge are second to none. A dynamic team, they embrace change and love being part of our exciting tech atmosphere. In return for their skills, we feed their purpose, offer flexibility for their schedules and promise career progression (if that’s what they want). They enjoy genuine work-life balance and we encourage growth within and across teams.
What you’ll be doing:
- Have operational responsibility of specific customers and ensure stable services within agreed SLAs
- Maintain and develop customer relationship up to C-level
- Execute and improve service delivery processes together with customer, including incident management, problem management, change management and business continuity management
- Collaborate closely with our internal teams to achieve joint targets of customer satisfaction, development and deliver measurable value
- Support customer to develop their RELEX solution further by leading value development work
What you’ll bring to the table:
- Work experience from similar roles, preferably ITIL based Service management
- Excellent coordination skills
- Capability to interact confidently with customer stakeholders
- Strong will to learn how our products operate and deliver world-class service
- Strong communication skills in Finnish and in English
What we consider as an advantage:
- Ability to understand ERP systems or Supply Chain Management systems from business and IT perspectives
- Proactive and result-driven attitude towards work
- Continuous improvement mindset
- Strong proven analytical and problem-solving skills
- Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
Our Finland Office
RELEXians can be found around the world, but here we’re based in Helsinki. We’re passionate about using our technology to improve sustainability and change the world. Our office provides a great space for you to socialise, exercise and even take time out in our relaxing areas. We make sure our unique approach to flexibility and work-life balance comes across loud and clear; we’re conveniently located, there’s plenty of public transport and you can even bring your pet to the office!
Across RELEX, our people are supported and rewarded. In Finland, we go even further. As well as:
- Flexible and hybrid working
- Extensive physical and wellbeing support
- Up to 8 weeks of annual leave per year
We also offer a range of benefits to support you, your family and your life situation. We value your work-life balance and provide flexible hours with RELEX specific parental leave agreements. As we’re a diverse team of smart, motivated and fun people, we also have an office gym, host monthly sports and culture events (think kayaking, brewing club and more), offer a mobile phone package and bike leasing.
Whatever your passion and whatever drives you, you can realise your ambitions, fulfil your potential and be the change at RELEX. We celebrate diversity and are committed to creating an inclusive environment for everyone. Join us and make a tangible impact on the world and your career – apply today! We will be accepting applications until 14th August 2023. If you have any questions about the position, please contact our Rebekka from our recruitment team: rebekka.gotter (at) relexsolutions.com
